<p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑; line-height: 48px;">1. 目标制定</span></strong></span></p><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">协助客服经理制定团队成员月度销售目标；自己达成销售目标的同时，确保团队成员销售目标达成，带领团队实现业绩突破；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">2. 制度落实</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">负责落实团队岗位职责、部门制度；按时完成工作总结、绩效制定、评定；兑现团队奖励、处罚制度；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">3. 团队培训</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">负责组织团队成员了解产品功能、熟悉产品知识，培训日常工作流程、销售技巧；提升团队成员业务能力；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">4. 工作检查</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">定期检查团队成员聊天记录、客户跟踪情况、客户回访记录，发现问题及时引导纠正；了解团队成员重点意向客户，协助团队成员达成客户成交；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">5. 人才培养</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">负责团队成员培训，及时完善优化客服话术；定时培训、辅导、检查修正，提高团队人员工作能力；通过传、帮、带机制，组建团队门人才梯队；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">6. 客户维护</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">定期检查团队成员用户管理情况，确保团队成员按照相关要求，做好客户分组、打好用户标签；检查工作微信的朋友圈运营情况，落实团队成员活动期间消息群发、活动推文转发、朋友圈宣传工作；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">7. 问题处理</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">负责团队成员日常工作遇到的问题处理；及时处理客诉，异常客户上报；与相关部门沟通及时解决客户问题；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">8. 值班安排</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">协助客服经理做好重大活动、周末、节假日工作安排；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">9. 团队激励</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">关注团队成员工作状态，做好团队激励，鼓舞团队士气；按时完成团队绩效考核制定、绩效评分；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">10. 用户体验</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">确保团队成员所负责的产品演示站顺利访问，演示站产品、幻灯片、活动产品开启、添加美化；确保演示站后台权限完整性，提升演示站用户体验；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">11. 问题收集</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">负责团队成员负责项目论坛回复、客户回复，问题建议收集及时提交TAPD并与项目负责人反馈处理问题；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">12. 日报查看</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">团队成员工作日报查看及回复鼓励；</span></p><h2 style="white-space: normal; margin-top: 7px; margin-bottom: 7px; font-family: 宋体; font-size: 24px; margin-left: 0px; line-height: 48px;"><span style="font-size: 18px;"><strong><span style="font-family: 微软雅黑;">13. 其他工作</span></strong></span></h2><p style="margin-top: 7px; margin-bottom: 7px; white-space: normal; font-family: Calibri; line-height: 32px;"><span style="font-family: 微软雅黑; line-height: 42.6667px; letter-spacing: 0px;">完成上级领导交代的其它事宜。</span></p><p><br/></p>